IT third party maintenance and per call repair service.

HOW TO SELL YOUR USED EQUIPMENT

Email complete details today for a quick quote.

. Equipment Details/Photos
. City/State Location
. Your Contact Information

We pick up from your site, handle and pay shipping.

We buy new, unopened, surplus and used gear.

STORAGE SYSTEMS

Dell EMC Storage

Hitachi Vantara Storage

HP Storage

IBM Storage

NetApp Storage

Oracle Storage Servers

Storage Disks

SERVER SYSTEMS

Cisco UCS Servers

Dell EMC Servers

HP Servers

IBM Servers

NETWORK SWITCHES

Cisco Switches

Fortinet Switches

HP Switches

TAPE LIBRARY & MEDIA

OTHER SERVICES

IT Equipment Leasing

IT Equipment Rentals

IT Maintenance Repair

OUR EXPERIENCE and
YOUR GUARANTEE

Since 2008, Shockwave has worked with companies across the world regarding their used IT equipment needs. We are a serious buyer of used IT Systems. Transactions are easy and satisfaction is guaranteed. Contact Shockwave today.

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IT Third Party Maintenance
IT Repair Service

IT Third Party Maintenance

Flexible Service Plans - Excellent Rates

Third Party Maintenance May Be Right for You
A significant portion of IT budgets are spent on maintenance and support, making it a target for budget cuts. Instead of leaving your business exposed, consider an IT maintenance plan that can save you up to 65%. Responsive support, skilled engineers and competitive prices are the key reasons to consider IT third party maintenance.

We Offer Maintenance for IT Equipment

Dell EMC Third Party Maintenance Hitachi Vantara Third Party Maintenance

HP Third Party Maintenance IBM Third Party Maintenance Oracle Third Party Maintenance

Service Level Agreements (SLA)
Our post-warranty maintenance solutions cover most IT equipment. Our engineers can support multiple generations of IT hardware, with more flexibility than the OEM offers. Just choose from one of our plans or customize an SLA to maximize savings.

PREMIUM - 24x7x4 On-site Four Hour Responsive Mission Critical Support
ENHANCED - 8x5 Next Business Day On-site Non-Mission Critical Support
BASIC - 8x5 Next Business Day Parts Support for Redundant Systems
CUSTOM - Time & Materials - Pay for Only What You Need

24x7x4 Multi-Lingual Call Center
Our state-of-the-art 24x7x365 support center gives you access to phone support and our highly efficient on-line ticketing system. Open and track all of your tickets, review account history & escalate or close your issue's status.

On-site Spares & Parts Planning
We use industry best practices in parts analysis and planning, and have a proven methodology to ensure that we are well equipped to support every third party IT maintenance contract effectively. We will send a field engineer on-site to audit any high failure rate components that we can arrange to stock locally.

Proactive Monitoring & Remote Support
Our 24x7 remote monitoring and call home feature matches the ease of use and the proactive capabilities of the OEM. We will remotely monitor your system's health and pro-actively take action if required to fix and resolve any issue before you even know there was a potential problem. Call us to get started saving on IT third party maintenance.